Refund policy
Returns and Exchanges
We hope that you adore what you ordered from NAKEDCASHMERE but, in the event that you don't, we've made it quick and easy to return items to us.
How to Initiate a Return
Visit our RETURNS PAGE and follow the instructions there to start your return.
Our Return and Exchange Policy
Returns/exchanges are accepted within 21 days of receiving your order.
Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached. Shipping and handling charges are non-refundable.
After we have received your return, please allow 3-10 business days for processing. Refunds will be issued back to the original form of payment.
Returns for refunds will now incur a $4.95 restocking fee. However, returns for store credit or exchanges will remain free of any handling fees. We will continue to provide you with a prepaid return label for easy returns, but please note that the $4.95 handling fee will be deducted from your refund once your return is processed.
If you receive an item that is damaged, please contact customer service immediately.
Gift cards are final sale.
Need a different size or color?
To exchange your item for another size or color, please go to RETURNS PAGE and follow the instructions to begin. Once you choose the color and size you’d like to exchange your item for, you will be provided with a return label.
Your new exchange order will ship out immediately. Please ensure your original item is received by our warehouse within 5-10 business days.
International Returns
Visit our RETURNS PAGE and follow the instructions there to start your return.
Shipping and handling charges are non-refundable.
Taxes and Duties are not reimbursed by NakedCashmere. Please contact your local customs department for reimbursement.
NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
Order Changes or Cancellations
To keep our shipping process as efficient as possible for everyone, we are unable to edit or cancel orders once they begin to process.
Domestic Shipping
All orders ship out within 1-2 business days of ordering, unless noted otherwise on your order confirmation. If your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.
Expedited Shipping: Orders received after 7am PST will ship following business day.
International Shipping
All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.
For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated!
International return shipping fees are paid by the customer.
Taxes and Duties are not reimbursed by NakedCashmere. Please contact your local customs department for reimbursement.
Taxes and Customs
Import duties and taxes are included at the time of checkout for your convenience. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 18-20% of the item price.
If you refuse a shipment from NAKEDCASHMERE.com, you are responsible for the original shipping charges as well as the import fees that may be incurred upon delivery back to us. These charges are not refunded to you.
All prices are listed in US Dollars, and charged to your credit card in US Dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged. To get an estimate of the current rate, check out the link below:
http://www.xe.com/.
For more info visit our FAQ page.
