Give us a call: 833.421.0366
Hours: Mon - Fri 8am - 5 pm PST
How do I start a return?
We hope that you adore what you ordered from NAKEDCASHMERE but, in the event that you don't, we've made it quick and easy to return items to us. For US orders, please click the button below and follow the instructions there to start your return.
What is your return policy?
Domestic Returns:
Returns/exchanges are accepted within 21 days of receiving your order.
- Merchandise must be unworn, unwashed and plcaed back into the original bag.
- After we have received your return, please allow 3-5 business days for processing. Refunds will be issued in the form of which payment was received.
- Shipping charges, if applicable, are non-refundable.
- We are sorry to hear that your order was not to our normal high standard. If you receive an item that is damaged, please email stylist@nakedcashmere.com with a photo of your faulty item. If approved, we will respond with a return label.
- Gift cards are final sale.
Internal Returns:
Returns are accepted within 21 days of receiving your order.
Return labels are not provided for international returns, but please contact us at stylist@nakedcashmere.com to request a return authorization.
- Shipping charges are non-refundable.
- Taxes and Duties are not reimbursed by NAKEDCASHMERE. Please contact your local customs department for reimbursement.
NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
Can I return or exchange a free gift with purchase?
Gifts with purchase are not eligible for exchange. If returning your order, gifts must be returned as well.
I received a gift. How do I return or exchange it?
To return a gift, please visit our return portal here.You will see a link specifically for the return or exchange or gifts. Once you click on that, you will be prompted to input the order number and your email so that we can send you a gift card for the total value of the return that you can use on a new purchase.
When can I expect my refund?
After we have received your return, please allow 3-5 business days for processing. Refunds will be issued in the form of which payment was received.
*During this time, please allow a few additional days for processing.
Do you refund the shipping charges?
Shipping charges are non-refundable for both domestic and international orders.
What is your Holiday Return Policy?
Items received between 11/10/23 and 12/23/23 may be returned until 1/10/24 subject to our other return guidelines.
What is afterpay and how do I use it?
Afterpay is offered as a payment method in the checkout section.
Afterpay allows you to break your order total into 4 interest-free payments. Pay for your purchase over 4 equal installments, due every two weeks!
Can I change or cancel my order after it has been placed?
To keep our shipping process as efficient as possible for everyone, we are unable to edit or cancel orders once they have been placed. This includes address and shipping speed changes. Additionally we are not liable for orders sent to an incorrect address.
How do I apply a promotional code to my order? Can I apply my code to sales product?
If you have a promotional code or gift card to use, you can input that once you have reached checkout, in the box labeled "Gift code or discount code". If you receive an error message and the discount it not applied to the order, please feel free to reach out to us for assistance.
Gifts with purchase are available only for U.S. orders at this time.
Promotional codes are valid on full priced items only. Promotions may not be combined.
Why have I received an email that the item ordered is out of stock?
Unfortunately, we sometimes oversell an item and will need to cancel and refund your order. We never want to do this but with popular items, it can happen. You will always be notified and refunded promptly if this happens and we can always suggest a similar item.
Do you have a size chart?
Yes! You can view our womens size chart and our mens size chart. If you still have questions, feel free to reach out to one of our stylists.
What ply is your cashmere?
To get info on ply and much more, visit our Cashmere 101 page here.
What is gauge and knit?
To get info on gauge and knit and much more, visit our Cashmere 101 page here.
Is your product fair trade, are the animals treated well?
For more info how our products are sustainable, traceable and fair trade, check out our Cashmere 101 page here.
How should I care for my cashmere?
For more info on how to care for your cashmere and keep it in the best condition possible, please visit our cashmere care page here.
When will my package arrive?
Our priority is your health and safety.
As we take extra precaution in handling your order, an additional 1-2 business days may be required for shipping. Once your order has been shipped you will be notified via email with a tracking link.
My tracking says delivered but my order is not here, what do I do?
Sometimes the delivery driver will mark the package as delivered before actually releasing the package. For these scenarios, we ask that you wait 24-48 hours to see if the package ends up getting delivered. We also ask that you check with your neighbors or check around the outside of your house or apartment building. If you are still unable to locate the package, please contact one of our stylists so that we can assist you.
How much is shipping?
We offer free ground shipping on US orders $100+.
*Overnight orders placed after 9 am PST will be shipped the following business day.
How do I create an account?
To create an account with us, you can either reach out to one of our stylists and we can send you an account invite OR you can go here and input your name and email address.
Do you sell to wholesale accounts?
Unfortunately, Naked Cashmere is a direct to consumer line only and not offered for wholesale for resale purposes.
How do I request a paper catalog?
You can request to be mailed our paper catalogs here.
Where do I opt-out of paper catalogs?
You can opt-out of our paper catalogs here.
What are the promotion terms and conditions?
- Valid on full-priced items only; exclusions apply.
- Not valid on Archive Sale.
- Not valid on previous purchases.
- Not redeemable with free gifts or for cash.
- Cannot be combined with other offers.
- Limit one use per order.
- Free gift must be returned with order for full-refund.
- Free gift is valid while supplies last; no substitutions.
- Free gifts cannot be returned or exchanged.
- Final Sale items cannot be returned or exchanged.
- Promotions are subject to change.
Made in Italy Collection
NAKEDCASHMERE is proud to debut our first Made in Italy capsule collection with styles
that showcase our signature knit design coupled with the finest Italian Cariaggi yarn.
Italian Cariaggi yarn comes from the family-owned factory located in eastern Italy.
For over 60 years, this prestigious yarn factory has been processing and selecting the highest-end cashmere fibers that are then handcrafted into the world’s finest cashmere pieces.
We’re delighted to work with the Cariaggi family and together create generational heirlooms for our NAKED family to enjoy.
How do your gift cards work?
E-Gift cards are the perfect gift for that someone special. Choose the gift card total right for you and then proceed to checkout. Once you have completed your purchase, the gift card code will be sent to you via email and you can then choose to print it, email it or copy it into a text to the gift card recipient.
*Please note that gift boxes and gift messages do not apply to digital gift cards. Gift cards are final sale.
Do the gift cards expire?
Gift cards do not expire! There are also no service fees.
Can the card be redeemed in-store?
Gift cards can be redeemed online and in store.
Can I return a gift card?
Gift card orders cannot be canceled. They are final sale and cannot be returned or refunded.
NAKED Aspen
NAKED ASPEN
Naked Aspen Info
Store Address: 555 E. Durant Ave. Aspen, CO 81611
Phone: (970) 452-2126
Hours: Mon-Sun 11am – 6pm
Naked Aspen Return & Exchange Policy
Returns
- Accepted within 7 days from purchase for a full refund to the original form of payment.
- In-store returns only
Exchanges
- Accepted within 14 days from purchase
- In-store exchanges only
- Items being exchanged must be of equal value
- If an exchange is not of equal value and the client would like an item for less or more value, an E-gift card will be issued via email for the original amount to be used online at nakedcashmere.com
- All exchanges must be unworn, in their original condition, with tags attached.
- NAKED Aspen managers may decline a request to return or exchange an item if it shows any sign of wear.
Gifts
- Our Exchange policy applies to all gifts
- A store manager may use their discretion and approve to exchange a gift past the 14 day policy as long as there are no signs of wear.
NAKED Santa Monica
NAKED SANTA MONICA
Naked Santa Monica Info
Store Address: 1123 Montana Ave, Santa Monica CA 90402
Phone: (424)-238-5537
Hours: Mon-Sat 10am – 6pm
Sunday 10am - 5pm
Naked Santa Monica Return & Exchange Policy
Returns
- Accepted within 7 days from purchase for a full refund to the original form of payment.
- In-store returns only
Exchanges
- Accepted within 14 days from purchase
- In-store exchanges only
- Items being exchanged must be of equal value
- If an exchange is not of equal value and the client would like an item for less or more value, an E-gift card will be issued via email for the original amount to be used online at nakedcashmere.com
- All exchanges must be unworn, in their original condition, with tags attached.
- NAKED Santa Monica managers may decline a request to return or exchange an item if it shows any sign of wear.
Gifts
- Our Exchange policy applies to all gifts
- A store manager may use their discretion and approve to exchange a gift past the 14 day policy as long as there are no signs of wear.
