Returns and Exchanges

We hope that you adore what you ordered from NAKEDCASHMERE  but, in the event that you don't, we've made it quick and easy to return items to us.

Our Return and Exchange Policy 

Returns are accepted within 14 days of purchase. Refunds will be issued in the form of which payment was received. Please note: We do not refund shipping charges. At this time, we are unable to accept exchanges 

Gift cards are final sale

How to Return Merchandise By Mail

  1. Before mailing the item you wish to return please submit a request for a Return Authorization (RA). You can do that either by reaching our Customer Service at 424.387.2900, Monday-Friday from 7am to 5pm PST or emailing returns@nakedcashmere.com 
  2. Once your request has been received and processed, a customer service representative will email your RA confirmation as well as a shipping label to return your merchandise.

Please note returns will be not accepted without prior authorization (RA).
NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

Domestic Shipping

All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.

Expedited Shipping: Orders received after 10am PST will ship following business day.

International Shipping

All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.
For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated! 

Taxes and Duties are not reimbursed by NakedCashmere. Please contact your local customs department for reimbursement.

Taxes and Customs

Import duties and taxes are included at the time of checkout for your convenience. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 18-20% of the item price.
If you refuse a shipment from NAKEDCASHMERE.com, you are responsible for the original shipping charges as well as the import fees that may be incurred upon delivery back to us. These charges are not refunded to you.

All prices are listed in US Dollars, and charged to your credit card in US Dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged. To get an estimate of the current rate, check out the link below:
http://www.xe.com/.